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Thor Motor Coach
Visit Site

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Thor Motor Coach home page

Challenge

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Influence of Approach

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Approach

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Information Architecture

The site's information architecture prioritized customer needs and pain points during the RV buying process identified in early research. User flows were carefully crafted to consider the customer’s level of RV experience and ownership. The navigation prioritizes natural product discovery and educating customers about different RV types, with the ultimate goal of placing them with a motorhome that perfectly matches their lifestyle.

User Experience

With an extensive range of motorhomes, ensuring users could easily differentiate between models and floorplans was a key driver of the shopping experience. Various tools were implemented on the site to allow robust product comparison and filtering while considering lifestyle needs. Usability testing was conducted throughout the process to ensure product data presentation resonated with customers. The result was a seamless experience that directed users through the sales funnel in every part of the customer journey.

Design System

TMC’s product lineup offers RVing with all of the amenities of a home, and their website needed an elevated shopping experience to match. A revitalized visual design language was created to reinforce Thor Motor Coach’s brand story online. We established a refreshed typographic system, color scheme, iconography, and user interface that would be scalable for future site additions. Inspiring lifestyle photography was strongly considered in each component of the modular design system.

Development Headline Goes Here

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Single Brands

Reimagined model pages serve as a virtual tour for each RV, showcasing everything from technology features to interior decor options. Rich video content and image galleries capture a sense of adventure and help users select a model that best fits their lifestyle.

Shop Floorplans

Powerful filtering informed by usability testing distills the complex floorplan catalog into a highly shoppable experience. Users can browse by features such as class and fuel type to decide which floor plan is right for them.

Owners Guide

An in-depth guide was created to house an extensive library of video and blog content tailored to the RV lifestyle, ownership and maintenance.